GENERAL TERMS AND CONDITIONS FOR APPLICATIONS AND WEB BOOKINGS

TAXITIME SWEDEN – Terms and Conditions

Effective Date: 01-Jan-2025
Last Updated: 01-Jan-2025

1. Introduction

Welcome to TAXITIME SWEDEN, a premier taxi service provider in Sweden. These General Terms and Conditions (“Terms”) govern the use of our taxi booking services provided through our website, mobile application, and call center (collectively, “Platforms”). These Terms establish the conditions under which TAXITIME SWEDEN offers its services to customers who wish to book a taxi ride.

By using our Platforms to book a taxi ride, you agree to these Terms. If you do not accept these Terms, you are not permitted to access or use the Services. TAXITIME SWEDEN may amend these Terms from time to time, and any updates will be effective upon posting. Continued use of our services after updates signifies your acceptance of the amended Terms.

2. Scope of Services

TAXITIME SWEDEN operates as a taxi booking platform that allows users to request rides from licensed and authorized taxi drivers. Unless otherwise agreed in writing, we do not provide transportation services directly but facilitate the booking of rides with third-party independent drivers and taxi companies (“Service Providers”).

When a user books a ride, they enter into a direct contract with the Service Provider responsible for the taxi ride. TAXITIME SWEDEN acts as an intermediary between the user and the Service Provider by transmitting booking details and confirmation of the trip. By using our services, you acknowledge and accept that:

• TAXITIME SWEDEN is not responsible for the performance of the taxi ride; all transportation services are provided by independent third parties.
• The availability of taxis is subject to location, time, demand, and traffic conditions.
• Information displayed on our Platforms, such as estimated arrival times and fare calculations, is based on data from Service Providers and may be subject to change.
  
  

3. Booking Requests

When you request a ride through our Platforms, our system processes your booking request and attempts to match it with an available taxi near your location.

Booking Confirmation

• Once a Service Provider confirms the ride, you will receive an automatic confirmation notification.
• You must review the booking confirmation details carefully and contact us immediately if any information is incorrect.
• The estimated arrival time of your taxi depends on several factors, including driver availability, real-time traffic conditions, and external disruptions such as weather or roadwork.

User Responsibility

• You are responsible for ensuring your contact information is accurate and reachable at the time of booking.
• If you are not at the designated pickup location at the agreed time, the driver may cancel the trip, and cancellation fees may apply.

TAXITIME SWEDEN is not liable for any delays caused by unforeseen circumstances beyond our control.

4. Cancellation Policy

• Free Cancellation: You may cancel your booking before a driver has been dispatched without incurring any fees.
• Late Cancellation: If a driver has already been assigned to your trip and is en route to your location, a cancellation fee may be applied.
• No-show Fees: If you fail to show up at the designated pickup location without canceling the ride, you may be charged a no-show fee equivalent to the base fare of the ride.
  
  

5. User Accounts and Payment Terms

The following conditions of transport shall apply when a CUSTOMER books a ride with TAXITIME SWEDEN:

5.1 Customer’s Booking Details

The CUSTOMER must provide accurate details when making a booking, including:

• Total number of passengers.
• Number of children and their weight (as required by Swedish law for child car seats).
• Number, size, and weight of luggage.
• Any special requirements, including oversized luggage, extra baggage, or pets (which must be mentioned in advance).

If a CUSTOMER fails to specify these details in the booking, and the driver is unable to accommodate the request upon arrival, the driver reserves the right to refuse transport.

5.2 Transport Service Process

• After booking confirmation, the CUSTOMER will receive details of the pickup time and location.
• The CUSTOMER must arrive on time at the pickup location.
• If the assigned vehicle or chauffeur changes, the CUSTOMER will receive updated details via email or SMS.
• The chauffeur will identify the CUSTOMER using a signboard with the CUSTOMER’s name.

5.3 Changes to Booking by the Customer

Cancellation

• Cancellations are free of charge up to 24 hours before the scheduled pickup.
• If canceled less than 24 hours before pickup, or if the CUSTOMER fails to show up, a 100% cancellation fee applies.

Rebooking

• Changes to booking time or destination are allowed up to 2 hours before pickup.
• If rebooking occurs after this period, a new fare will be calculated.

Late Arrivals

• If an airline, bus, or train delay affects pickup, the CUSTOMER must notify TAXITIME SWEDEN immediately.

Waiting Time and No-Show Policy

• If a CUSTOMER does not arrive within 30 minutes of the scheduled pickup time and is unreachable via phone, it will be considered a no-show, and the full fare will be charged.
• If additional waiting time is needed, the CUSTOMER must inform TAXITIME SWEDEN in advance.

Service Provider Issues

• In unavoidable circumstances (e.g., vehicle breakdown), an alternative vehicle may be provided.
• In rare cases, the ride may be canceled, and any pre-paid amount refunded.

5.4 Customer’s Obligations

• Passengers must behave appropriately and respect the driver and vehicle.
• Smoking is prohibited in the vehicle.
• Seat belts must be worn at all times.

5.5 Payment

• Fares are based on fixed prices, including waiting times, tolls, and parking fees as agreed at booking.
• Additional charges may apply for:
  • Excess luggage
  • Extra stops
  • Extended waiting times
  • Route changes

To access and use our booking services, you must create an account and register with valid credentials.

Account Registration

• You must be at least 18 years old to create an account.
• Users are required to provide accurate personal details, including name, phone number, and payment details (optional).
• You are responsible for maintaining the confidentiality of your login details and must notify us immediately if you suspect any unauthorized access to your account.

Payment Methods

TAXITIME SWEDEN offers multiple payment options, including:

• Credit/Debit Cards (Visa, Mastercard, AMEX)
• PayPal
• Cash Payment (where applicable)

For card or PayPal payments:

• A pre-authorization hold may be placed on your card up to 3 hours before pickup to ensure sufficient funds are available.
• If a payment authorization fails, your booking may be automatically canceled
• Upon trip completion, the final charge will be processed, and an electronic receipt will be sent to your email.
  
  

6. Location Sharing and Data Usage

By enabling location-sharing features on our Platforms, you grant us permission to:

• Locate and match you with the nearest available taxi.
• Provide real-time trip updates and estimated arrival times.
• Enhance the accuracy of pickup and drop-off locations.

You may modify or disable location-sharing preferences in your mobile device settings at any time.

7. Intellectual Property Rights

All content, branding, software, and digital infrastructure associated with TAXITIME SWEDEN are protected by intellectual property laws. By using our Platforms, you agree not to:

• Copy, distribute, or modify our digital content without written permission.
• Use automated tools (scrapers, bots, etc.) to access or extract data from our Platforms.
• Engage in activities that disrupt or impair our services.

Unauthorized use of our intellectual property may result in legal action.

8. Limitation of Liability

To the maximum extent permitted by law, TAXITIME SWEDEN shall not be held responsible for:

• Personal injuries or property damage arising from the use of taxi services.
• Service interruptions caused by technical failures, network issues, or force majeure events.
• Any direct or indirect losses, including lost profits, resulting from reliance on our Platforms.

In any claim arising out of these Terms, TAXITIME SWEDEN’s liability is limited to the total amount paid for the taxi booking in question.

9. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Sweden. Any disputes that arise from these Terms shall be resolved through:

1. Negotiation & Mediation – Initial efforts to settle disputes amicably.
2. Swedish Courts – If mediation fails, legal proceedings shall be handled in the Swedish jurisdiction.
   
   

10. Business Partner (Underleverantör & Samarbeten) Subcontractor Terms – Eligibility, Compliance, Commission and Fees

10.1 Applicability

This Section 10 applies exclusively to any individual or legal entity accepted by TAXITIME SWEDEN as a driver, fleet partner, taxi undertaking or åkeri, sole trader, self-employed operator, or other transport subcontractor (“Business Partner”).

This Section does not apply to a user acting solely as a passenger or customer.

The Business Partner’s individual subcontractor agreement, commission schedule, onboarding documents, and any subsequently accepted signing-up or written amendments shall form part of the agreement between TAXITIME SWEDEN and the Business Partner.

All individuals or legal entities operating as Drivers or Fleet Partners under the TAXITIME SWEDEN platform are recognized as Independent Subcontractors and not employees of TAXITIME SWEDEN. Access to the TAXITIME system is conditional on full and unconditional compliance with all policies stated herein.

10.2 Independent Business Relationship

The relationship between TAXITIME SWEDEN and the Business Partner is intended to be a business-to-business relationship between independent undertakings. The Business Partners are welcome to sign up over the TIME Driver Application and should interest the terms and condition in case of collaboration.

The Business Partner is not an employee, representative, agent, Joint-Venture partner, or legal partner of TAXITIME SWEDEN and has no authority to enter into contracts, make representations, assume liabilities, or otherwise bind TAXITIME SWEDEN.

The Business Partner is independently responsible for:

• Organising and operating its own Taxi Business;
• Providing its own drivers, vehicles, equipment, insurance, licences, permits, tax registrations, and business administration;
• Paying its own operating expenses, wages, taxes, social-security contributions, pension obligations, insurance premiums, and other business costs;
• Deciding whether to accept available assignments, except where otherwise expressly agreed in writing; and
• Ensuring that its employees, drivers, representatives, and subcontractors comply with these Terms.

Nothing in this Section shall exclude or override any employment status, worker protection, tax classification, or other legal status that may apply under mandatory law based on the actual circumstances of the relationship.

10.3 Mandatory Eligibility and Documentation Requirements

Before a Business Partner or driver may be activated on the TAXITIME SWEDEN platform, the Business Partner must provide, and TAXITIME SWEDEN must be able to verify OR discuss, the following documents and information where applicable:

• A valid taxi traffic permit, Taxitrafiktillstånd, issued for the person or legal entity operating the taxi undertaking;
• A valid government-issued identity document for the sole trader, authorised company representative, and each registered driver;
• A valid driving licence and valid Swedish taxi driver identification, Taxiförarlegitimation (TFL), for every driver who will perform rides;
• Documentary proof of current approval for F-skatt or FA-skatt, as applicable, and registration for VAT where required;
• A current certificate of registration from the Swedish Companies Registration Office, Bolagsverket, or equivalent official registration evidence applicable to the relevant business form;
• A current debt-information or debt-register extract, Skuldupplysning or registerutdrag, from Kronofogden, or equivalent financial-standing documentation, where TAXITIME SWEDEN considers such documentation relevant and were requesting and processing it is lawful and proportionate Optional but Preferable;
• Documentation showing that every vehicle intended for use through the platform is properly registered, inspected, approved, equipped, and notified for use in taxi traffic;
• Evidence of all motor, traffic, passenger, business, employer, and other insurance required by law or by the individual subcontractor agreement;
• Accurate bank-account, invoicing, company, contact, and beneficial-ownership information reasonably required for onboarding, payments, compliance, or fraud prevention;
• Sufficient spoken basic knowledge of Swedish and English to communicate safely and professionally with passengers, dispatch staff, authorities, and emergency services. TAXITIME SWEDEN may conduct a reasonable language assessment as part of onboarding if needed;
• A verbal or signed acknowledgement confirming that the Business Partner understands the legal, financial, tax, accounting, safety, customer-service, and operational requirements connected with running its own taxi undertaking or åkeri; and
• Any additional document reasonably required by TAXITIME SWEDEN, an insurer, payment provider, government authority, or applicable law if in case requested.

Submission of documents does not create an automatic right to platform access. TAXITIME SWEDEN may approve or reject an application on reasonable, objective, and lawful grounds or due to the platform budget limitations or demand & supply aspects.

Swedish taxi traffic requires the operator to hold a taxi traffic permit, while individual taxi drivers must satisfy the requirements for a taxi driver identification. Transportstyrelsen also requires taxi vehicles to be notified for taxi use. Transportstyrelsen

10.4 Accuracy, Verification and Continuing Validity

The Business Partner warrants that all information and documents supplied to TAXITIME SWEDEN are genuine, complete, accurate, current, and not misleading.

TAXITIME SWEDEN may, where permitted by law:

• Verify documents and information with the issuing authority, insurer, payment provider, registration service, or other relevant source;
• Request original documents, certified copies, updated extracts, translations, or additional supporting evidence;
• Conduct periodic or risk-based compliance reviews; and
• Suspend onboarding, assignments, payments, or platform access while a verification or investigation is pending.
• The Business Partner must ensure that every permit, licence, registration, insurance policy, vehicle approval, tax registration, and other mandatory document remains valid throughout the cooperation.
• The Business Partner must notify TAXITIME SWEDEN immediately, and no later than 24 hours after becoming aware of the matter, if:
• A permit, driving licence, TFL, F-tax approval, VAT registration, insurance policy, vehicle approval, or company registration expires, is suspended, is restricted, is revoked, or becomes subject to investigation;
• The Business Partner becomes insolvent, enters liquidation or reconstruction, becomes subject to enforcement proceedings, or incurs material tax or public debts;
• Ownership, management, authorised signatories, bank details, registered address, or company status changes;
• A driver or vehicle no longer satisfies the platform requirements; or
• Any information previously supplied to TAXITIME SWEDEN becomes inaccurate.

Verification by TAXITIME SWEDEN does not transfer the Business Partner’s legal or financial responsibility to TAXITIME SWEDEN.

10.5 F-Tax, Tax Returns and Independent Business Obligations

Every Åkeri owner, sole trader, self-employed driver, fleet partner, and other Business Partner is independently responsible for maintaining the tax registrations applicable to its business.

The Business Partner is solely responsible, as between the parties, for correctly and punctually:

• Maintaining its F-skatt or FA-skatt approval;
• Registering for and accounting for VAT;
• Submitting preliminary tax information, income-tax returns, corporation-tax returns, VAT returns, employer declarations, annual reports, and all other required declarations or statements;
• Paying preliminary tax, final tax, VAT, social-security contributions, self-employed contributions, employer contributions, payroll deductions, pensions, and other public charges;
• Maintdaining complete and accurate accounts, receipts, invoices, taximeter information, payment records, and supporting documentation;
• Complying with all bookkeeping, taximeter, reporting-centre, invoicing, and tax-reporting requirements applicable to taxi operators;
• Correctly declaring income received in cash, by card, through an external card terminal, through TAXITIME SWEDEN, or through any other payment channel; and
• Obtaining its own accounting, tax, employment, and legal advice where necessary.
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A Business Partner that employs or engages drivers is solely responsible for those persons as employer or contracting party, including responsibility for wages, payroll taxes, employer contributions, working conditions, working-time requirements, insurance, work permits, occupational safety, and employment-law compliance.

The fact that TAXITIME SWEDEN collects a passenger payment, deducts commission, provides a settlement statement, or reports platform income to an authority does not relieve the Business Partner of any tax, accounting, reporting, or payment obligation.

An approval for F-tax generally means that the approved business is responsible for paying its own preliminary tax and social-security contributions. Skatteverket also states that taxi businesses must register appropriately for F-tax and VAT and continue to declare and pay tax when operating through a platform. Skatteverket

10.6 Drivers, Vehicles and Operational Compliance

The Business Partner may use only drivers and vehicles that have been registered with and approved by TAXITIME SWEDEN.

The Business Partner must ensure that:

• Every driver holds all required licences and qualifications throughout every assignment;
• Every vehicle is lawfully registered and approved for taxi traffic and is equipped with an approved taximeter or approved special taxi equipment where required;
• All inspections, calibrations, seals, controls, reporting-centre connections, and other technical requirements are maintained;
• Each vehicle is roadworthy, clean, safe, properly maintained, and suitable for the booked number of passengers, children, luggage, mobility aids, and other declared requirements;
• No driver shares, transfers, rents, lends, or permits another person to use a personal driver account;
• No unregistered driver or vehicle is used for a TAXITIME SWEDEN booking;
• Drivers comply with all traffic, safety, sobriety, seat-belt, child-restraint, accessibility, customer-service, and non-smoking requirements; and
• TAXITIME SWEDEN is immediately informed of accidents, serious complaints, police interventions, licence restrictions, vehicle prohibitions, or other events affecting safety or legal compliance.

Vehicles used in Swedish taxi traffic must be appropriately notified and must use approved taximeter equipment or permitted special taxi equipment. The rules also apply to app-booked taxi rides. Transportstyrelsen

10.7 Commission

TAXITIME SWEDEN may charge a commission of between 10% and 30% of the applicable ride fare. The exact commission applicable to each Business Partner must be stated in the individual subcontractor agreement while signing up.

For the purposes of this Section, “Commissionable Ride Fare” means the fare before deduction of card-processing charges, fuel costs, driver wages, vehicle costs, or any other costs of the Business Partner.

Unless the applicable price for the ride/transfer expressly provides otherwise, the Commissionable Ride Fare shall include:

• The basic ride fare;
• Waiting-time charges;
• Charges for extra stops;
• Charges for route or destination changes;
• Luggage, vehicle-category, airport, or other ride-related surcharges; and
• Any other amount directly attributable to the transport service.
• Unless the applicable rate sheet expressly provides otherwise, the Commissionable Ride Fare shall exclude:
• VAT included in the passenger fare;
• Voluntary gratuities paid to the driver; and
• Tolls, congestion charges, and parking costs passed through to the customer at cost.
• The rate sheet or In App must state whether cancellation fees and no-show fees are commissionable.

Commission is payable regardless of whether the customer pays by:

• Cash;
• Credit or debit card;
• An external card terminal;
• PayPal or another digital wallet;
• Invoice;
• A third-party booking or payment service; or
• Any other authorised payment channel.

All commission and service fees charged by TAXITIME SWEDEN are exclusive of VAT. VAT shall be added at the rate legally applicable to the service supplied by TAXITIME SWEDEN.

10.8 Subscription and Other Platform Fees

In addition to ride commission, TAXITIME SWEDEN may charge a fixed weekly, monthly, or other recurring fee for:

• Platform and application access;
• Dispatch and booking services;
• Customer support;
• Payment administration;
• Account administration;
• Marketing or brand representation;
• Vehicle or driver administration; and
• Other services specified in the individual subcontractor agreement or rate sheet.

The applicable subscription and other fees must be communicated in writing or electronically. All such fees are exclusive of VAT.

Once accepted by the Business Partner, the applicable fee schedule is contractually binding. TAXITIME SWEDEN may change fees prospectively by giving reasonable written or electronic notice. Unless urgent changes are required by law, tax rules, an authority, or a third-party provider, TAXITIME SWEDEN should provide at least 30 days’ notice of a material fee increase.

The Business Partner may cease using the platform and terminate the cooperation before the effective date of a proposed material fee increase, subject to payment of all amounts already accrued.

10.9 Settlements, Deductions, Invoicing and Collection

The Business Partner authorises TAXITIME SWEDEN to deduct or set off the following amounts from money otherwise payable to the Business Partner:

• Agreed commission;
• Subscription and platform fees;
• Customer refunds, price corrections, or chargebacks reasonably attributable to the Business Partner;
• Duplicate or erroneous payments;
• Unpaid invoices;
• Agreed equipment, administration, or service charges; and
• Other undisputed amounts payable under the subcontractor agreement.

Where the passenger pays the Business Partner directly, including by cash or through an external card terminal, TAXITIME SWEDEN may issue an invoice for the applicable commission and fees.

A debit from the Business Partner’s external bank account may be made only under a separate and valid direct-debit or payment mandate.

Invoices must be paid by the due date shown on the invoice. In the event of late payment, TAXITIME SWEDEN may charge interest, reminder fees, collection costs, and legal costs to the extent permitted by applicable law.

TAXITIME SWEDEN may pursue unpaid amounts through invoicing, lawful set-off, a licensed debt-collection service, an application for a payment order, or court proceedings.

Nothing in this Section prevents the Business Partner from raising a genuine and properly supported dispute concerning an invoice or settlement.

10.10 Prohibition Against Circumvention and Diversion of Customers

The Business Partner, its owners, drivers, employees, and representatives must not intentionally avoid, reduce, or interfere with TAXITIME SWEDEN’s commission or contractual rights.

The following conduct is strictly prohibited:

• Cancelling, falsely marking, or diverting a platform ride in order to perform the same or a substantially similar ride privately;
• Instructing or encouraging a customer to cancel a TAXITIME SWEDEN booking and rebook directly;
• Requesting that a customer contact the driver, fleet, or Business Partner privately for future rides for the purpose of bypassing TAXITIME SWEDEN;
• Providing personal telephone numbers, business cards, fleet names, websites, application details, messaging details, or alternative booking channels for the purpose of avoiding platform fees;
• Transferring a customer introduced through TAXITIME SWEDEN to another platform or booking service in order to avoid commission;
• Accepting an undisclosed cash, card, digital-wallet, or other payment intended to conceal a ride or reduce commission;
• Failing to record the full passenger fare, supplements, waiting time, extra stops, or route changes;
• Manipulating the application, taximeter, booking status, payment record, or settlement information;
• Creating duplicate, false, fictitious, or misleading bookings or cancellations;
• Allowing another person to use a registered driver’s account; or
• Using customer contact information for private marketing or solicitation.

This prohibition does not prevent communication reasonably necessary to perform the booked ride, handle lost property, address a safety emergency, comply with law, or follow an instruction expressly authorised by TAXITIME SWEDEN.

10.11 Records, Reporting and Audit Rights

The Business Partner must maintain complete and accurate records relating to:

• All rides accepted, completed, cancelled, or classified as no-shows;
• All passenger payments, supplements, refunds, and chargebacks;
• Cash and external-terminal payments;
• Receipts, invoices, taximeter records, shift reports, and reporting-centre transmissions;
• Driver and vehicle eligibility;
• Licences, permits, insurance, inspections, and tax registrations; and
• Commission and subscription payments.

Records must be retained for the period required by applicable law.

Upon reasonable notice, the Business Partner must provide documents and information reasonably required to verify compliance, calculate commission, answer an authority request, investigate suspected fraud, or address a passenger complaint. Immediate access may be required where there is a serious safety concern, suspected fraud, or a binding request from a competent authority.

Any review shall be limited to information relevant to the cooperation, legal compliance, or amounts payable under the agreement.

Failure to provide required records may result in suspension. TAXITIME SWEDEN may provisionally calculate unpaid amounts from reliable platform, payment, booking, or customer records, subject to correction if the Business Partner subsequently provides satisfactory evidence.

10.12 Receipt Obligation

The Business Partner and the driver are responsible for ensuring that, immediately after completion of every ride:

• The required receipt is produced and offered to the passenger;
• Where the ride is invoiced, the required delivery notes or equivalent document is offered;
• The receipt accurately records the fare and payment information required by law; and
• An electronic receipt is used only where legally permitted and where the passenger is able to receive it.

This obligation applies regardless of whether payment is made in cash, by card, through the TAXITIME SWEDEN application, through an external terminal, or through another payment method.

A booking confirmation, payment notification, or platform-generated document does not relieve the Business Partner of any legal obligation to produce or offer a taxi receipt.

Transportstyrelsen states that after each taxi ride a receipt must be printed and offered to the customer, with electronic receipts permitted where the customer can receive them; an invoiced ride requires the appropriate delivery documentation. Transportstyrelsen

10.13 Suspension, Termination and Other Remedies

TAXITIME SWEDEN may immediately suspend a driver, vehicle, Business Partner account, booking access, or payment settlement where TAXITIME SWEDEN reasonably believes that:

• A mandatory document is missing, false, expired, suspended, or revoked;
• The Business Partner no longer holds valid F-tax status, or another required registration;
• There is a material safety risk;
• The Business Partner has used an unauthorised driver or vehicle;
• Fraud, payment manipulation, customer diversion, commission avoidance, or account sharing has occurred or is reasonably suspected;
• Customer information has been misused;
• A material invoice remains unpaid;
• A receipt, taximeter, reporting, or bookkeeping obligation has been seriously or repeatedly breached;
• Continued access may expose passengers, TAXITIME SWEDEN, or another party to material legal, financial, reputational, or safety risk; or
• Suspension is requested or required by an authority, insurer, payment provider, or applicable law.

TAXITIME SWEDEN may permanently terminate the cooperation for a material breach, repeated breach, fraudulent conduct, deliberate circumvention, serious safety failure, or failure to correct a remediable breach within a reasonable period.

Following suspension or termination, TAXITIME SWEDEN may, to the extent permitted by law:

• Deactivate relevant accounts, drivers, or vehicles;
• Cancel pending assignments;
• Temporarily withhold settlement amounts reasonably necessary to investigate and cover potential contractual liabilities;
• Deduct or invoice unpaid commission and fees;
• Recover documented customer refunds, chargebacks, and direct losses caused by the breach;
• Recover lost commission for rides proved to have been diverted or concealed;
• Pursue debt collection, court proceedings, or interim legal relief; and
• Provide information to a competent authority where disclosure is legally required or lawfully permitted.

TAXITIME SWEDEN shall not recover the same loss more than once.

10.14 Reimbursement and Indemnification

To the extent permitted by mandatory law, the Business Partner shall reimburse and indemnify TAXITIME SWEDEN for documented losses, liabilities, taxes, interest, customer refunds, claims, penalties, investigation costs, and reasonable legal costs to the extent directly caused by:

• The Business Partner’s breach of these Terms;
• False or misleading documents or information;
• The absence, expiry, suspension, or revocation of a required licence, permit, insurance policy, or registration;
• The Business Partner’s failure to pay taxes, VAT, employer contributions, wages, or other public or employment-related obligations;
• An accident, injury, property loss, or passenger claim arising from the Business Partner’s operation of the transport service;
• Unauthorised use of a driver account or vehicle;
• Fraud, customer diversion, payment concealment, or commission avoidance;
• Failure to issue or offer legally required receipts; or
• An act or omission of the Business Partner’s drivers, employees, representatives, or subcontractors.

This indemnity shall not apply to the extent that the loss was caused by TAXITIME SWEDEN’s own breach of contract, negligence, wilful misconduct, or violation of mandatory law.

10.15 Continuing Obligations

Termination or suspension does not affect rights and liabilities accrued before termination.

The following obligations shall continue after termination where relevant:

• Payment of commission, subscription fees, invoices, and other accrued amounts;
• Record-retention and audit cooperation;
• Customer-data confidentiality;
• Tax and accounting responsibility;
• Reimbursement and indemnification obligations; and
• Provisions intended by their nature to continue after termination.
  
  

11. GDPR Compliance & Data Confidentiality Policy

11.1. TAXITIME SWEDEN adheres fully to the General Data Protection Regulation (GDPR) (EU) 2016/679 and Swedish data privacy laws. Customer data is considered highly confidential.

11.2. All subcontractors acknowledge that any access to customer information (such as name, phone number, location, or contact method) is provided strictly for ride execution purposes only.

11.3. It is strictly prohibited for subcontractors to:

• Store, save, screenshot, or forward customer details
• Use customer contact information for personal promotions or follow-up
• Share or resell customer data to any person, business, or platform
• Contact customers beyond the ride duration, except in case of operational emergencies within the scope of the ride

11.4. TAXITIME SWEDEN does not provide any GDPR or data training and holds each subcontractor fully responsible for any misuse, negligence, breach, or violation of data privacy. Any violation shall result in:

• Immediate and permanent suspension
• Formal complaint to Integritetsskyddsmyndigheten (IMY) – Swedish Data Protection Authority
• Full legal liability on the subcontractor, including fines, civil and criminal charges

11.5. TAXITIME SWEDEN disclaims all responsibility in case of subcontractor misconduct regarding personal data. By using the platform, the subcontractor accepts sole legal responsibility for maintaining customer data confidentiality.

• All drivers and business partners operating for or in cooperation with TAXITIME SWEDEN undertake to process all customer data strictly confidentially and in accordance with the General Data Protection Regulation (GDPR) and Swedish law.
• Customer data includes, but is not limited to: names, phone numbers, email addresses, payment details, trip history, GPS locations, and any other personal information provided during booking or transport.
• Customer data may only be used for the purpose of providing the agreed taxi service and must under no circumstances be shared, stored, copied, or used for private or commercial purposes outside of TAXITIME SWEDEN’s operations.
• Sharing of customer data with other drivers, team members, external parties, or any other person is strictly prohibited. Exceptions only apply where disclosure is legally required to competent government authorities (e.g., Tax Agency, Police, or Transport Agency).
• Drivers and business partners are obliged to ensure that any information handled through mobile phones, tablets, apps, or booking systems is protected against unauthorized access.
• Any breach of these rules shall be considered a serious violation of contract. TAXITIME SWEDEN reserves the right to immediately terminate cooperation/employment.
• Any person who violates these rules may be held personally liable for damages, fines, or other sanctions imposed by authorities or courts, and financially responsible towards TAXITIME SWEDEN for any losses incurred.
• This confidentiality and privacy clause remains valid even after termination of employment or business cooperation.
  
  

12. Privacy Policy & Data Protection

TAXITIME SWEDEN values your privacy and processes all personal data in compliance with the General Data Protection Regulation (GDPR). For details on how we collect, use, and store personal information, please review our Privacy Policy.

 

13. Contact Information

For any questions or support regarding these Terms, please contact us:

Email: info@taxitime.se

PRIVACY POLICY

TAXITIME SWEDEN – Comprehensive Data Protection Policy

Effective Date: 01-Jan-2025 Last Updated: 01-Jan-2025

1. Introduction

Welcome to TAXITIME SWEDEN. We are committed to ensuring the security and protection of the personal data we process and to providing a compliant and consistent approach to data protection in accordance with the General Data Protection Regulation (GDPR), the Swedish Data Protection Act, and other applicable European and international privacy laws.

This Privacy Policy explains how we collect, use, share, and protect your personal data when you access our services via our website, mobile applications, and digital platforms. It also outlines your rights and how you can exercise them.

By using our services, you consent to the processing of your personal data as described in this policy. If you do not agree, please refrain from using our services.

2. Personal Data We Collect

We collect different types of personal data depending on how you interact with TAXITIME SWEDEN.

A. Information You Provide

When you use our services, you provide us with:

• Personal Identification Data – Full name, phone number, email address, and profile picture.
• Account Credentials – Username, password, security preferences, and multi-factor authentication settings.
• Booking & Ride Information – Pickup/drop-off locations, ride history, payment method, trip duration, and ride preferences.
• Communication Records – Messages with customer support, driver interactions, and feedback submissions.

B. Data Collected Automatically

When you interact with our services, we may collect:

• Device & Usage Information – IP address, device type, browser version, app version, and system configurations.
• Location Data (if enabled) – GPS-based pickup, route, and destination data, geofencing for service availability, and estimated arrival times.
• Cookies & Tracking Data – Stored to enhance user experience, secure sessions, and prevent fraud.

C. Information from Third Parties

We may receive data from:

• Payment Processors (Stripe, PayPal, etc.) – To verify transactions securely and detect fraudulent activity.
• Analytics Providers (Google Analytics, etc.) – To track performance, detect usability issues, and optimize services.
• Social Media Platforms – If you log in using social accounts for authentication and engagement tracking.

D. Visitor Information Collection

We may receive data from:

• TAXITIME SWEDEN does not store any personal data in our system until you register or connect to our website. To enhance user experience and ensure seamless accessibility, we utilize Google Analytics to track website visitor data.
• TAXITIME SWEDEN employs Google Analytics, a third-party web analytics service provided by Google, Inc. When users interact with our website, information is collected under Article 6 (Lawfulness of Processing) (Paragraph 1) of the GDPR, enabling us to maintain site performance, security, and stability.
• Google Analytics relies on cookies—small text files stored on users’ computers—to analyze site interactions. The data generated, including your IP address, is transmitted to Google and stored on servers in the United States.

E. Website Cookies

Cookies contain two essential elements: a unique identifier for each user and the website name. These allow TAXITIME SWEDEN to remember user preferences and personalize content accordingly upon return visits.

For data protection compliance:

• If IP anonymization is enabled, Google will truncate/anonymize the last segment of your IP address within EU Member States and other applicable regions.
• In rare cases, Google processes the full IP address on its U.S. servers.
• Google evaluates website activity, generates reports for administrators, and enhances service offerings, ensuring your IP address is not associated with other stored Google data.

Managing or Rejecting Cookies

You may reject cookies by modifying your browser settings. However, disabling cookies may limit website functionality.

To prevent Google Analytics from collecting and using data, you can:

• Download and install the Google Analytics opt-out browser plugin: Google Opt-out.
• Opt-out of Google Analytics tracking by clicking the following link: Disable Google Analytics.

For further details on terms of use and data protection, visit:

• Google Analytics Terms
• Google Privacy Policy

3. Legal Basis for Processing Personal Data

We process personal data under these legal bases:

• Performance of a Contract – To fulfill ride bookings and service agreements as per your requests.
• Legitimate Interests – To enhance security, prevent fraud, optimize user experience, and improve operational efficiencies.
• Legal Obligations – To comply with tax, financial, regulatory, and law enforcement requirements.
• Consent – For optional data processing such as marketing communications and personalized services.
  
  

4. How We Use Your Data

We process your data for the following purposes:

• To Provide and Improve Our Services – Manage ride bookings, handle payments, optimize route efficiency, and enhance customer experience.
• To Ensure Security & Fraud Prevention – Monitor suspicious activities, detect unauthorized transactions, and prevent fraudulent behavior.
• To Offer Customer Support – Respond to service inquiries, resolve ride-related issues, and handle complaints effectively.
• To Communicate With You – Send ride confirmations, updates on trip progress, account notifications, and safety alerts.
• To Conduct Analytics & Service Enhancements – Improve navigation, enhance driver performance, and ensure seamless service operations.
• To Comply with Legal & Regulatory Requirements – Retain financial records for auditing, comply with tax obligations, and support law enforcement if required.

A. Collection of User Data After Sign-Up/Registration

All personal information is processed in accordance with the provisions of the EU General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG), and the Telemedia Act (TMG).
TAXITIME SWEDEN collects, stores, and processes user data under Article 6, Paragraph 1, Letter B of GDPR to facilitate transport services, including administrative organization, accounting, warranty claims, and operational functions.

1. User Sign-Up

To make bookings via TaxiTime, users must register on our platform. During registration, certain personal details are required:

• Title
• First name
• Last name
• Mobile number
• Email address
• Password (chosen by the user)

2. Why TAXITIME SWEDEN Collects Data at Sign-Up

TAXITIME SWEDEN collects this information to identify and communicate with users effectively. The collection of user data is mandatory for registration under Article 6 (Lawfulness of Processing, Paragraph 1, Sentence 1, Letter B) of GDPR. Additional data may be provided voluntarily while using our website. Upon registration, users gain password-protected access to their stored account data.

3. Data Required for Booking

To process a chauffeur booking, TAXITIME SWEDEN requires:

• First name
• Last name
• Mobile number
• Email address

This ensures accurate identification, communication, booking confirmation, and receipt processing. Additionally, users must provide payment details (debit/credit/master card) to facilitate secure transactions.

B. Data Collection When Using the Mobile Application

1. Installation of the Mobile App

When downloading the TAXITIME SWEDEN mobile application via the Apple App Store or Google Play Store, certain necessary information is transferred to the respective platform. This includes:

• User account details (name, email, and customer number)
• Download timestamp
• Payment information (if applicable)
• Personal device identification number

TAXITIME SWEDEN does not control the data collection policies of these platforms and bears no responsibility for external data processing. We only process this information when necessary for the app’s installation on a user’s mobile device.

2. Data Collection While Using the Mobile App

When using the TAXITIME SWEDEN mobile app, personal data may be collected to ensure smooth access to its features. The information we process includes:

• Website pages accessed and their content
• IP address
• Date and time of request
• Time zone difference from GMT
• Amount of data transferred
• Access status/HTTP status code
• Referrer URL
• Browser type and operating system
• Browser software language and version

Additionally, for functional and security purposes, TAXITIME SWEDEN may collect:

• Device ID
• International Mobile Equipment Identity (IMEI) number
• International Mobile Subscriber Identity (IMSI) number
• Mobile phone number (MSISDN)
• MAC address for WiFi access
• Mobile device name
• User email address

Data collection is conducted under Article 6, Paragraph 1, Sentence 1, Letter F of GDPR, ensuring technical stability, security, and optimized functionality.

3. Location Data Access Via GPS

TAXITIME SWEDEN uses GPS positioning to enhance ride efficiency and ensure a seamless service experience.

• Users can enable GPS tracking only after providing explicit consent via an in-app prompt.
• Anonymized location data may be collected to analyze traffic patterns and improve route planning.
• Users can enable or disable location tracking via their device settings at any time.
• Location data is only transmitted to TaxiTime when access is granted.

Legal basis for processing location data:

• GDPR Article 6 (1), Sentence 1 (a) or (f)

1. Cookies

The TAXITIME SWEDEN mobile app does not use cookies.

Coordination of Third-Party Services

1. Stripe (Payment Service)

All bookings with TAXITIME SWEDEN can be paid using credit or debit cards. Upon the first booking, credit card details are securely stored and protected against unauthorized access through a PCI DSS-certified payment service provider.

For recurring transactions, card data is securely managed by our assigned PCI DSS-certified payment provider, ensuring compliance with industry security standards. TaxiTime does not store full credit card details—only an abbreviated version is retained for fraud prevention and analysis purposes.

• Legal basis for processing: Article 6(1)(b) GDPR (Performance of a Contract)
• Legal basis for fraud prevention: Article 6(1)(f) GDPR (Lawfulness of Processing)

Card payments are securely handled via Stripe, a trusted payment service provider.

For further details:

• Stripe Privacy Policy
• Stripe Data Processing Agreement

2. Twilio (SMS Service)

TAXITIME SWEDEN uses mobile phone numbers to send important SMS notifications regarding chauffeur details, including:

• Chauffeur’s full name
• Phone number
• License plate number
• Vehicle type
• Chauffeur’s arrival status

TAXITIME SWEDEN utilizes Twilio, a third-party messaging service from Twilio Inc., headquartered in San Francisco, USA.

For SMS communication, users’ mobile numbers are temporarily stored by Twilio until their TaxiTime account is deleted, at which point TaxiTime requests data removal.

• Legal basis for SMS notifications: Article 6(1)(b) GDPR (Lawfulness of Processing)
• Twilio complies with the EU-US Privacy Shield Framework through self-certification with the S. Department of Commerce.

For more details on Twilio’s data protection policies:

• Twilio Privacy Policy

3. Google Maps Integration

TaxiTime’s mobile app uses Google Maps, a service provided by Google, to enhance navigation and facilitate interactive map functions.

• Legal basis for processing: GDPR Article 6 (1) (a), (b), or (f)
• When using the app, Google receives information regarding the specific page visited, regardless of whether the user is logged into a Google account or not.

If logged in, Google may associate data with the user’s account. To prevent this, log out before using the feature. Google stores usage profiles and processes data for advertising, market research, and optimizing services.

Google Maps retains identifiers for 60 days. Users can object to data collection by contacting Google directly.

For further details:

• Google Privacy Policy

4. Google Analytics Usage

TAXITIME SWEDEN uses Google Analytics, a mobile analytics tool, to analyze user interactions within the app.

• Google Analytics collects data via Instance IDs to track individual app installations.
• If IP anonymization is enabled, Google truncates the last octet of the IP address for users within the EU and EEA countries.

Data collected is used to evaluate app usage, compile activity reports, and improve TAXITIME SWEDEN services.
TaxiTime does not merge IP addresses with other Google data.

• Legal basis for data processing: GDPR Article 6 (1) (a) or (f)

Users can opt out of Google Analytics by adjusting their mobile app settings.

For further details:

• Google Privacy Policy
• Google Analytics Terms

5. Data Sharing & Third-Party Services

We never sell your personal data. However, we share certain information with trusted partners to deliver services while maintaining full data protection.

A. Payment Processing Partners

• Stripe, PayPal, etc. – To process secure payments and verify transaction legitimacy. All financial data is encrypted and handled by PCI-DSS-compliant payment providers.

B. Ride Coordination & Communication

• Twilio (SMS service provider) – For sending ride confirmations, driver details, and trip updates securely.

C. Location & Mapping Services

• Google Maps API – For navigation, real-time route tracking, and ensuring service availability across different regions.

D. Analytics & Performance Monitoring

• Google Analytics – For tracking performance metrics, identifying system bugs, and ensuring platform optimization. Users can opt out of tracking here.

E. Legal Compliance & Law Enforcement Requests

• We may disclose personal data when required by legal authorities, court orders, or governmental regulatory bodies in compliance with Swedish and EU laws.

F. Coordination of Third-Party Services

1. Stripe (Payment Service)

All bookings with TAXITIME SWEDEN can be paid using a credit or debit card. For security purposes, credit card details are securely stored upon the first booking and are protected from unauthorized access. TAXITIME SWEDEN collaborates with a PCI DSS-certified payment provider to maintain strict security standards.

For recurring transactions, card data is securely stored with our PCI DSS-certified payment provider while TAXITIME SWEDEN does not store full credit card details directly—only an abbreviated version is retained for fraud prevention and analysis purposes.

• Legal basis for payment processing: Article 6(1)(b) GDPR (Performance of a Contract)
• Legal basis for fraud prevention: Article 6(1)(f) GDPR (Lawfulness of Processing)

Card payments are securely handled by Stripe, a trusted payment service provider.

For more details:

• Stripe Privacy Policy: Stripe Privacy
• Data Processing Agreement between Stripe and Users: Stripe DPA

2. Twilio (SMS Service)

TAXITIME SWEDEN uses mobile phone numbers to send essential chauffeur details via SMS, including:

• Chauffeur’s full name
• Phone number
• License plate number
• Vehicle type
• Chauffeur’s arrival status

TAXITIME SWEDEN utilizes Twilio, a third-party messaging service from Twilio Inc., headquartered in San Francisco, USA.

For SMS communication, users’ mobile phone numbers are temporarily stored by Twilio until their TAXITIME SWEDEN account is deleted, at which point TAXITIME SWEDEN requests the deletion of all associated data.

• Legal basis for SMS notifications: Article 6(1)(b) GDPR (Lawfulness of Processing)
• Twilio complies with the EU-US Privacy Shield Framework through self-certification with the S. Department of Commerce.

For more details on Twilio’s data protection policies:

• Twilio Privacy Policy: Twilio Privacy

3. Google Maps Integration

TAXITIME SWEDEN uses Google Maps, a mapping service provided by Google, to enhance user experience by offering interactive maps directly on our website. This feature makes it easier for CUSTOMERS to navigate locations and utilize the map functions efficiently.

• The legal basis for processing Google Maps data is Article 6 (1) (a), (b), or (f) of GDPR.
• When visiting our website, Google receives information about the specific page you accessed.
• This occurs regardless of whether you are logged into a Google account or not.

If you are signed into Google, your data may be linked to your account. To prevent this, log out before activating the feature. Google stores usage profiles and processes the data for advertising, market research, and service optimization.

Google Maps retains the associated identifiers for 60 days. You have the right to object to this data collection and may contact Google to exercise this right.

For further details on how Google processes data, and how to adjust your privacy settings, please visit:

• Google Privacy Policy

4. Google Analytics Usage

TAXITIME SWEDEN utilizes Google Analytics, a web analytics tool provided by Google Inc. and Google Ireland Ltd, to analyze user interactions with our website.

• Google Analytics collects data via cookies, which help monitor website activity.
• The generated information, including your IP address, is stored on Google’s servers in the U.S.
• If IP anonymization is enabled, Google truncates the last octet of the IP address for users within the EU and EEA countries.

To opt-out of Google Analytics data collection:

• Download the Google Analytics opt-out browser plug-in: Google Opt-out
• Disable Google Analytics tracking: Disable Google Analytics

All processing is conducted solely based on user consent, in compliance with Article 6 (1) GDPR (Lawfulness of Processing).
TAXITIME SWEDEN does not link cookie data with other personal details provided by the user.

For more details on Google’s data policies:

• Google Privacy Policy
• Google Analytics Terms
  
  

6. Data Retention & Security

We store your data only as long as necessary for the following purposes:

• User Account Data – Retained as long as the account remains active and for up to 12 months after closure for compliance reasons.
• Booking & Payment Records – Retained for 7 years as mandated by tax authorities.
• Location Data – Stored temporarily for operational use and anonymized for service improvements.
• Marketing Preferences – Retained until a user explicitly opts out.

Security Measures

• Data Encryption – All sensitive data is encrypted using advanced cryptographic standards.
• Access Control – Only authorized personnel have limited access to stored data under strict security protocols.
• Regular Security Audits – Comprehensive security assessments are conducted periodically to ensure compliance with privacy laws.
  
  

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7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access – Request a copy of your stored data at any time.
• Right to Rectification – Correct any outdated, inaccurate, or incomplete data.
• Right to Erasure (“Right to Be Forgotten”) – Request deletion of your data unless legally required to retain it.
• Right to Restriction of Processing – Limit how your data is used for specific purposes.
• Right to Object – Withdraw consent for marketing communications or non-essential data processing.
• Right to Data Portability – Request a transfer of your data to another service provider.

To exercise any of these rights, contact us at info@taxitime.se.

8. Updates to This Privacy Policy

We may update this policy periodically. Any significant changes will be communicated via email or posted notifications. Users are encouraged to review this policy regularly.

9. Subcontractor Agreement – Commission & Fee Policy

9.1. All individuals or legal entities operating as Drivers or Fleet Partners under the TAXITIME SWEDEN platform are recognized as Independent Subcontractors and not employees of TAXITIME SWEDEN. Access to the TAXITIME system is conditional on full and unconditional compliance with all policies stated herein.

9.2. As part of this subcontractor relationship, TAXITIME SWEDEN reserves the right to charge a service fee and/or commission on every completed ride are exclusive of VAT. Where applicable, Value Added Tax (VAT) will be added separately in accordance with Swedish tax laws and regulations, regardless of the payment method used by the end customer.

9.3. The commission charged by TAXITIME SWEDEN may vary between 10% to 30% of the gross ride fare are exclusive of VAT. Where applicable, Value Added Tax (VAT) will be added separately in accordance with Swedish tax laws and regulations.. This commission is applicable whether the fare is paid via:

• Cash
• Credit or Debit Card
• External card terminal
• PayPal or other digital wallets
• Any third-party booking or payment channel

9.4. TAXITIME SWEDEN is further authorized to apply a fixed monthly subscription fee exclusive of VAT. Where applicable, Value Added Tax (VAT) will be added separately in accordance with Swedish tax laws and regulations for system access, use of the application, customer support, and brand representation. Details of such charges will be clearly stated in the individual subcontractor agreement or rate sheet.

9.5. All commissions and fees owed to TAXITIME SWEDEN are non-negotiable and legally enforceable. If the subcontractor fails to pay the dues or attempts to circumvent the fee structure (including direct customer arrangements or alternate payment agreements), TAXITIME SWEDEN reserves the right to:

• Suspend or permanently terminate the subcontractor’s account
• Issue a formal invoice (Faktura)
• Pursue legal action for breach of contract and damages
• Report such misconduct to relevant Swedish tax, transport, or legal authorities

9.6. By signing up and operating under the TAXITIME SWEDEN platform, the subcontractor unconditionally agrees to all fee terms and authorizes TAXITIME SWEDEN to deduct the applicable commissions and fees by any available legal and financial means, including direct debit, invoice collection, or through third-party billing services.

9.7. Under no circumstances may a subcontractor:

• Cancel or divert any ride with the intention of bypassing TAXITIME SWEDEN
• Offer personal contact details, fleet names, business cards, or alternate platforms to customers during or after the ride
• Request customers to rebook privately or directly by phone, messaging apps, or any non-authorized method
• Accept cash or alternate payments in a way that evades TAXITIME SWEDEN’s commission structure

9.7. Any subcontractor found engaging in the above conduct will be subject to:

• Immediate termination of their platform access
• Issuance of invoice (Faktura) for lost commissions
• Legal proceedings for breach of commercial trust and interference in company operations
• Blacklist reporting to industry regulatory bodies or public transport authorities

9.8 By joining and using the TAXITIME SWEDEN platform, subcontractors explicitly authorize the company to deduct any due amounts using all legally available methods, including but not limited to invoicing, debt collection services, and court enforcement.

10. GDPR Compliance & Data Confidentiality Policy

10.1. TAXITIME SWEDEN adheres fully to the General Data Protection Regulation (GDPR) (EU) 2016/679 and Swedish data privacy laws. Customer data is considered highly confidential.

10.2. All subcontractors acknowledge that any access to customer information (such as name, phone number, location, or contact method) is provided strictly for ride execution purposes only.

10.3. It is strictly prohibited for subcontractors to:

• Store, save, screenshot, or forward customer details
• Use customer contact information for personal promotions or follow-up
• Share or resell customer data to any person, business, or platform
• Contact customers beyond the ride duration, except in case of operational emergencies within the scope of the ride

10.4. TAXITIME SWEDEN does not provide any GDPR or data training and holds each subcontractor fully responsible for any misuse, negligence, breach, or violation of data privacy. Any violation shall result in:

• Immediate and permanent suspension
• Formal complaint to Integritetsskyddsmyndigheten (IMY) – Swedish Data Protection Authority
• Full legal liability on the subcontractor, including fines, civil and criminal charges

10.5. TAXITIME SWEDEN disclaims all responsibility in case of subcontractor misconduct regarding personal data. By using the platform, the subcontractor accepts sole legal responsibility for maintaining customer data confidentiality.

• All drivers and business partners operating for or in cooperation with TAXITIME SWEDEN undertake to process all customer data strictly confidentially and in accordance with the General Data Protection Regulation (GDPR) and Swedish law.
• Customer data includes, but is not limited to: names, phone numbers, email addresses, payment details, trip history, GPS locations, and any other personal information provided during booking or transport.
• Customer data may only be used for the purpose of providing the agreed taxi service and must under no circumstances be shared, stored, copied, or used for private or commercial purposes outside of TAXITIME SWEDEN’s operations.
• Sharing of customer data with other drivers, team members, external parties, or any other person is strictly prohibited. Exceptions only apply where disclosure is legally required to competent government authorities (e.g., Tax Agency, Police, or Transport Agency).
• Drivers and business partners are obliged to ensure that any information handled through mobile phones, tablets, apps, or booking systems is protected against unauthorized access.
• Any breach of these rules shall be considered a serious violation of contract. TAXITIME SWEDEN reserves the right to immediately terminate cooperation/employment.
• Any person who violates these rules may be held personally liable for damages, fines, or other sanctions imposed by authorities or courts, and financially responsible towards TAXITIME SWEDEN for any losses incurred.
• This confidentiality and privacy clause remains valid even after termination of employment or business cooperation.
  
  

11. Contact Us

For inquiries regarding this Privacy Policy, reach out to us:

• Email: info@taxitime.se
  
  
• Call: +46 31 444 446