TAXITIME SWEDEN – Comprehensive Data Protection Policy
Effective Date: 01-Jan-2025 Last Updated: 01-Jan-2025
Welcome to TAXITIME SWEDEN. We are committed to ensuring the security and protection of the personal data we process and to providing a compliant and consistent approach to data protection in accordance with the General Data Protection Regulation (GDPR), the Swedish Data Protection Act, and other applicable European and international privacy laws.
This Privacy Policy explains how we collect, use, share, and protect your personal data when you access our services via our website, mobile applications, and digital platforms. It also outlines your rights and how you can exercise them.
By using our services, you consent to the processing of your personal data as described in this policy. If you do not agree, please refrain from using our services.
We collect different types of personal data depending on how you interact with TAXITIME SWEDEN.
When you use our services, you provide us with:
Personal Identification Data – Full name, phone number, email address, and profile picture.
Account Credentials – Username, password, security preferences, and multi-factor authentication settings.
Booking & Ride Information – Pickup/drop-off locations, ride history, payment method, trip duration, and ride preferences.
Communication Records – Messages with customer support, driver interactions, and feedback submissions.
When you interact with our services, we may collect:
Device & Usage Information – IP address, device type, browser version, app version, and system configurations.
Location Data (if enabled) – GPS-based pickup, route, and destination data, geofencing for service availability, and estimated arrival times.
Cookies & Tracking Data – Stored to enhance user experience, secure sessions, and prevent fraud.
We may receive data from:
Payment Processors (Stripe, PayPal, etc.) – To verify transactions securely and detect fraudulent activity.
Analytics Providers (Google Analytics, etc.) – To track performance, detect usability issues, and optimize services.
Social Media Platforms – If you log in using social accounts for authentication and engagement tracking.
We may receive data from:
TAXITIME SWEDEN does not store any personal data in our system until you register or connect to our website. To enhance user experience and ensure seamless accessibility, we utilize Google Analytics to track website visitor data.
TAXITIME SWEDEN employs Google Analytics, a third-party web analytics service provided by Google, Inc. When users interact with our website, information is collected under Article 6 (Lawfulness of Processing) (Paragraph 1) of the GDPR, enabling us to maintain site performance, security, and stability.
Google Analytics relies on cookies—small text files stored on users’ computers—to analyze site interactions. The data generated, including your IP address, is transmitted to Google and stored on servers in the United States.
Cookies contain two essential elements: a unique identifier for each user and the website name. These allow TAXITIME SWEDEN to remember user preferences and personalize content accordingly upon return visits.
For data protection compliance:
If IP anonymization is enabled, Google will truncate/anonymize the last segment of your IP address within EU Member States and other applicable regions.
In rare cases, Google processes the full IP address on its U.S. servers.
Google evaluates website activity, generates reports for administrators, and enhances service offerings, ensuring your IP address is not associated with other stored Google data.
You may reject cookies by modifying your browser settings. However, disabling cookies may limit website functionality.
To prevent Google Analytics from collecting and using data, you can:
Download and install the Google Analytics opt-out browser plugin: Google Opt-out.
Opt-out of Google Analytics tracking by clicking the following link: Disable Google Analytics.
For further details on terms of use and data protection, visit:
We process personal data under these legal bases:
Performance of a Contract – To fulfill ride bookings and service agreements as per your requests.
Legitimate Interests – To enhance security, prevent fraud, optimize user experience, and improve operational efficiencies.
Legal Obligations – To comply with tax, financial, regulatory, and law enforcement requirements.
Consent – For optional data processing such as marketing communications and personalized services.
We process your data for the following purposes:
To Provide and Improve Our Services – Manage ride bookings, handle payments, optimize route efficiency, and enhance customer experience.
To Ensure Security & Fraud Prevention – Monitor suspicious activities, detect unauthorized transactions, and prevent fraudulent behavior.
To Offer Customer Support – Respond to service inquiries, resolve ride-related issues, and handle complaints effectively.
To Communicate With You – Send ride confirmations, updates on trip progress, account notifications, and safety alerts.
To Conduct Analytics & Service Enhancements – Improve navigation, enhance driver performance, and ensure seamless service operations.
To Comply with Legal & Regulatory Requirements – Retain financial records for auditing, comply with tax obligations, and support law enforcement if required.
All personal information is processed in accordance with the provisions of the EU General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG), and the Telemedia Act (TMG).
TAXITIME SWEDEN collects, stores, and processes user data under Article 6, Paragraph 1, Letter B of GDPR to facilitate transport services, including administrative organization, accounting, warranty claims, and operational functions.
User Sign-Up
To make bookings via TaxiTime, users must register on our platform. During registration, certain personal details are required:
Title
First name
Last name
Mobile number
Email address
Password (chosen by the user)
Why TAXITIME SWEDEN Collects Data at Sign-Up
TAXITIME SWEDEN collects this information to identify and communicate with users effectively. The collection of user data is mandatory for registration under Article 6 (Lawfulness of Processing, Paragraph 1, Sentence 1, Letter B) of GDPR. Additional data may be provided voluntarily while using our website. Upon registration, users gain password-protected access to their stored account data.
Data Required for Booking
To process a chauffeur booking, TAXITIME SWEDEN requires:
First name
Last name
Mobile number
Email address
This ensures accurate identification, communication, booking confirmation, and receipt processing. Additionally, users must provide payment details (debit/credit/master card) to facilitate secure transactions.
Installation of the Mobile App
When downloading the TAXITIME SWEDEN mobile application via the Apple App Store or Google Play Store, certain necessary information is transferred to the respective platform. This includes:
User account details (name, email, and customer number)
Download timestamp
Payment information (if applicable)
Personal device identification number
TAXITIME SWEDEN does not control the data collection policies of these platforms and bears no responsibility for external data processing. We only process this information when necessary for the app’s installation on a user’s mobile device.
Data Collection While Using the Mobile App
When using the TAXITIME SWEDEN mobile app, personal data may be collected to ensure smooth access to its features. The information we process includes:
Website pages accessed and their content
IP address
Date and time of request
Time zone difference from GMT
Amount of data transferred
Access status/HTTP status code
Referrer URL
Browser type and operating system
Browser software language and version
Additionally, for functional and security purposes, TAXITIME SWEDEN may collect:
Device ID
International Mobile Equipment Identity (IMEI) number
International Mobile Subscriber Identity (IMSI) number
Mobile phone number (MSISDN)
MAC address for WiFi access
Mobile device name
User email address
Data collection is conducted under Article 6, Paragraph 1, Sentence 1, Letter F of GDPR, ensuring technical stability, security, and optimized functionality.
Location Data Access Via GPS
TAXITIME SWEDEN uses GPS positioning to enhance ride efficiency and ensure a seamless service experience.
Users can enable GPS tracking only after providing explicit consent via an in-app prompt.
Anonymized location data may be collected to analyze traffic patterns and improve route planning.
Users can enable or disable location tracking via their device settings at any time.
Location data is only transmitted to TaxiTime when access is granted.
Legal basis for processing location data:
GDPR Article 6 (1), Sentence 1 (a) or (f)
Cookies
The TAXITIME SWEDEN mobile app does not use cookies.
Coordination of Third-Party Services
Stripe (Payment Service)
All bookings with TAXITIME SWEDEN can be paid using credit or debit cards. Upon the first booking, credit card details are securely stored and protected against unauthorized access through a PCI DSS-certified payment service provider.
For recurring transactions, card data is securely managed by our assigned PCI DSS-certified payment provider, ensuring compliance with industry security standards. TaxiTime does not store full credit card details—only an abbreviated version is retained for fraud prevention and analysis purposes.
Legal basis for processing: Article 6(1)(b) GDPR (Performance of a Contract)
Legal basis for fraud prevention: Article 6(1)(f) GDPR (Lawfulness of Processing)
Card payments are securely handled via Stripe, a trusted payment service provider.
For further details:
Twilio (SMS Service)
TAXITIME SWEDEN uses mobile phone numbers to send important SMS notifications regarding chauffeur details, including:
Chauffeur’s full name
Phone number
License plate number
Vehicle type
Chauffeur’s arrival status
TAXITIME SWEDEN utilizes Twilio, a third-party messaging service from Twilio Inc., headquartered in San Francisco, USA.
For SMS communication, users’ mobile numbers are temporarily stored by Twilio until their TaxiTime account is deleted, at which point TaxiTime requests data removal.
Legal basis for SMS notifications: Article 6(1)(b) GDPR (Lawfulness of Processing)
Twilio complies with the EU-US Privacy Shield Framework through self-certification with the S. Department of Commerce.
For more details on Twilio’s data protection policies:
Google Maps Integration
TaxiTime’s mobile app uses Google Maps, a service provided by Google, to enhance navigation and facilitate interactive map functions.
Legal basis for processing: GDPR Article 6 (1) (a), (b), or (f)
When using the app, Google receives information regarding the specific page visited, regardless of whether the user is logged into a Google account or not.
If logged in, Google may associate data with the user’s account. To prevent this, log out before using the feature. Google stores usage profiles and processes data for advertising, market research, and optimizing services.
Google Maps retains identifiers for 60 days. Users can object to data collection by contacting Google directly.
For further details:
Google Analytics Usage
TAXITIME SWEDEN uses Google Analytics, a mobile analytics tool, to analyze user interactions within the app.
Google Analytics collects data via Instance IDs to track individual app installations.
If IP anonymization is enabled, Google truncates the last octet of the IP address for users within the EU and EEA countries.
Data collected is used to evaluate app usage, compile activity reports, and improve TAXITIME SWEDEN services.
TaxiTime does not merge IP addresses with other Google data.
Legal basis for data processing: GDPR Article 6 (1) (a) or (f)
Users can opt out of Google Analytics by adjusting their mobile app settings.
For further details:
We never sell your personal data. However, we share certain information with trusted partners to deliver services while maintaining full data protection.
Stripe, PayPal, etc. – To process secure payments and verify transaction legitimacy. All financial data is encrypted and handled by PCI-DSS-compliant payment providers.
Twilio (SMS service provider) – For sending ride confirmations, driver details, and trip updates securely.
Google Maps API – For navigation, real-time route tracking, and ensuring service availability across different regions.
Google Analytics – For tracking performance metrics, identifying system bugs, and ensuring platform optimization. Users can opt out of tracking here.
We may disclose personal data when required by legal authorities, court orders, or governmental regulatory bodies in compliance with Swedish and EU laws.
Stripe (Payment Service)
All bookings with TAXITIME SWEDEN can be paid using a credit or debit card. For security purposes, credit card details are securely stored upon the first booking and are protected from unauthorized access. TAXITIME SWEDEN collaborates with a PCI DSS-certified payment provider to maintain strict security standards.
For recurring transactions, card data is securely stored with our PCI DSS-certified payment provider while TAXITIME SWEDEN does not store full credit card details directly—only an abbreviated version is retained for fraud prevention and analysis purposes.
Legal basis for payment processing: Article 6(1)(b) GDPR (Performance of a Contract)
Legal basis for fraud prevention: Article 6(1)(f) GDPR (Lawfulness of Processing)
Card payments are securely handled by Stripe, a trusted payment service provider.
For more details:
Stripe Privacy Policy: Stripe Privacy
Data Processing Agreement between Stripe and Users: Stripe DPA
Twilio (SMS Service)
TAXITIME SWEDEN uses mobile phone numbers to send essential chauffeur details via SMS, including:
Chauffeur’s full name
Phone number
License plate number
Vehicle type
Chauffeur’s arrival status
TAXITIME SWEDEN utilizes Twilio, a third-party messaging service from Twilio Inc., headquartered in San Francisco, USA.
For SMS communication, users’ mobile phone numbers are temporarily stored by Twilio until their TAXITIME SWEDEN account is deleted, at which point TAXITIME SWEDEN requests the deletion of all associated data.
Legal basis for SMS notifications: Article 6(1)(b) GDPR (Lawfulness of Processing)
Twilio complies with the EU-US Privacy Shield Framework through self-certification with the S. Department of Commerce.
For more details on Twilio’s data protection policies:
Twilio Privacy Policy: Twilio Privacy
3. Google Maps Integration
TAXITIME SWEDEN uses Google Maps, a mapping service provided by Google, to enhance user experience by offering interactive maps directly on our website. This feature makes it easier for CUSTOMERS to navigate locations and utilize the map functions efficiently.
The legal basis for processing Google Maps data is Article 6 (1) (a), (b), or (f) of GDPR.
When visiting our website, Google receives information about the specific page you accessed.
This occurs regardless of whether you are logged into a Google account or not.
If you are signed into Google, your data may be linked to your account. To prevent this, log out before activating the feature. Google stores usage profiles and processes the data for advertising, market research, and service optimization.
Google Maps retains the associated identifiers for 60 days. You have the right to object to this data collection and may contact Google to exercise this right.
For further details on how Google processes data, and how to adjust your privacy settings, please visit:
4. Google Analytics Usage
TAXITIME SWEDEN utilizes Google Analytics, a web analytics tool provided by Google Inc. and Google Ireland Ltd, to analyze user interactions with our website.
Google Analytics collects data via cookies, which help monitor website activity.
The generated information, including your IP address, is stored on Google’s servers in the U.S.
If IP anonymization is enabled, Google truncates the last octet of the IP address for users within the EU and EEA countries.
To opt-out of Google Analytics data collection:
Download the Google Analytics opt-out browser plug-in: Google Opt-out
Disable Google Analytics tracking: Disable Google Analytics
All processing is conducted solely based on user consent, in compliance with Article 6 (1) GDPR (Lawfulness of Processing).
TAXITIME SWEDEN does not link cookie data with other personal details provided by the user.
For more details on Google’s data policies:
We store your data only as long as necessary for the following purposes:
User Account Data – Retained as long as the account remains active and for up to 12 months after closure for compliance reasons.
Booking & Payment Records – Retained for 7 years as mandated by tax authorities.
Location Data – Stored temporarily for operational use and anonymized for service improvements.
Marketing Preferences – Retained until a user explicitly opts out.
Data Encryption – All sensitive data is encrypted using advanced cryptographic standards.
Access Control – Only authorized personnel have limited access to stored data under strict security protocols.
Regular Security Audits – Comprehensive security assessments are conducted periodically to ensure compliance with privacy laws.
You have the following rights regarding your personal data:
Right to Access – Request a copy of your stored data at any time.
Right to Rectification – Correct any outdated, inaccurate, or incomplete data.
Right to Erasure (“Right to Be Forgotten”) – Request deletion of your data unless legally required to retain it.
Right to Restriction of Processing – Limit how your data is used for specific purposes.
Right to Object – Withdraw consent for marketing communications or non-essential data processing.
Right to Data Portability – Request a transfer of your data to another service provider.
To exercise any of these rights, contact us at info@taxitime.se.
We may update this policy periodically. Any significant changes will be communicated via email or posted notifications. Users are encouraged to review this policy regularly.
9.1. All individuals or legal entities operating as Drivers or Fleet Partners under the TAXITIME SWEDEN platform are recognized as Independent Subcontractors and not employees of TAXITIME SWEDEN. Access to the TAXITIME system is conditional on full and unconditional compliance with all policies stated herein.
9.2. As part of this subcontractor relationship, TAXITIME SWEDEN reserves the right to charge a service fee and/or commission on every completed ride, regardless of the payment method used by the end customer.
9.3. The commission charged by TAXITIME SWEDEN may vary between 10% to 30% of the gross ride fare. This commission is applicable whether the fare is paid via:
Cash
Credit or Debit Card
External card terminal
PayPal or other digital wallets
Any third-party booking or payment channel
9.4. TAXITIME SWEDEN is further authorized to apply a fixed monthly subscription fee for system access, use of the application, customer support, and brand representation. Details of such charges will be clearly stated in the individual subcontractor agreement or rate sheet.
9.5. All commissions and fees owed to TAXITIME SWEDEN are non-negotiable and legally enforceable. If the subcontractor fails to pay the dues or attempts to circumvent the fee structure (including direct customer arrangements or alternate payment agreements), TAXITIME SWEDEN reserves the right to:
Suspend or permanently terminate the subcontractor’s account
Issue a formal invoice (Faktura)
Pursue legal action for breach of contract and damages
Report such misconduct to relevant Swedish tax, transport, or legal authorities
9.6. By signing up and operating under the TAXITIME SWEDEN platform, the subcontractor unconditionally agrees to all fee terms and authorizes TAXITIME SWEDEN to deduct the applicable commissions and fees by any available legal and financial means, including direct debit, invoice collection, or through third-party billing services.
9.7. Under no circumstances may a subcontractor:
Cancel or divert any ride with the intention of bypassing TAXITIME SWEDEN
Offer personal contact details, fleet names, business cards, or alternate platforms to customers during or after the ride
Request customers to rebook privately or directly by phone, messaging apps, or any non-authorized method
Accept cash or alternate payments in a way that evades TAXITIME SWEDEN’s commission structure
9.7. Any subcontractor found engaging in the above conduct will be subject to:
Immediate termination of their platform access
Issuance of invoice (Faktura) for lost commissions
Legal proceedings for breach of commercial trust and interference in company operations
Blacklist reporting to industry regulatory bodies or public transport authorities
9.8 By joining and using the TAXITIME SWEDEN platform, subcontractors explicitly authorize the company to deduct any due amounts using all legally available methods, including but not limited to invoicing, debt collection services, and court enforcement.
10.1. TAXITIME SWEDEN adheres fully to the General Data Protection Regulation (GDPR) (EU) 2016/679 and Swedish data privacy laws. Customer data is considered highly confidential.
10.2. All subcontractors acknowledge that any access to customer information (such as name, phone number, location, or contact method) is provided strictly for ride execution purposes only.
10.3. It is strictly prohibited for subcontractors to:
Store, save, screenshot, or forward customer details
Use customer contact information for personal promotions or follow-up
Share or resell customer data to any person, business, or platform
Contact customers beyond the ride duration, except in case of operational emergencies within the scope of the ride
10.4. TAXITIME SWEDEN does not provide any GDPR or data training and holds each subcontractor fully responsible for any misuse, negligence, breach, or violation of data privacy. Any violation shall result in:
Immediate and permanent suspension
Formal complaint to Integritetsskyddsmyndigheten (IMY) – Swedish Data Protection Authority
Full legal liability on the subcontractor, including fines, civil and criminal charges
10.5. TAXITIME SWEDEN disclaims all responsibility in case of subcontractor misconduct regarding personal data. By using the platform, the subcontractor accepts sole legal responsibility for maintaining customer data confidentiality.
For inquiries regarding this Privacy Policy, reach out to us:
Email: info@taxitime.se
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